Patient Billing

Hillsboro Area Hospital accepts all patients for service without regard to race, color, creed or the ability to pay. Financial assistance is available to all those who cannot afford to pay. At the hospital's discretion, every type of service and each occasion of service may be treated differently when determining financial assistance and financial assistance may not be available to certain elective admissions or services.

As a not-for-profit institution, we depend entirely upon income from patient services to maintain our financial stability. Please make sure all arrangements for payment of your hospital bill are made prior to discharge. Our credit and collections clerk will help you to make payment arrangements, explain hospital-billing policies and answer any questions you may have regarding your insurance coverage. Credit and collections clerk may be reached at 217-532-4204, Monday, Tuesday, Wednesday and Friday from 8 a.m. - 4:30 p.m., with hours on Thursdays 10:00 a.m. until 6:30 pm.

How Your Hospital Bill Is Determined 

If your insurance coverage includes deductibles and co-insurance, these amounts will be calculated in accordance with federal or state law or as specified by contract. You must pay any deductible and co-insurance. Please plan to pay the amount of your co-payment when you register for service/admission. Our patient account representatives will do their best to answer any specific questions you may have regarding your bill.

Physician Charges

Before being admitted to the hospital, you should understand the terms and conditions of your private insurance coverage, including whether or not any physician or other licensed practitioner who will care for you at Hillsboro Area Hospital participates in your plan. You should discuss this matter with your physician before your hospitalization. Most physicians (including emergency department physicians, anesthesiologists, anesthetists, radiologists and surgeons) involved in your care while in the hospital will bill you separately for their services. Therefore, it is important for you to know if these physicians participate in your private insurance plan. If they do not, you may be personally liable for a portion of their bills. 

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Managed Care Contracts

In an attempt to respond to requests from employers and individuals to reduce insurance premiums, the insurance industry is becoming more involved in the management of patient care. As a result, our hospital has contracts with numerous insurance companies and managed care companies. These contracts usually require pre-authorization and pre-certification and also give the insurance company the right to determine what is medically necessary for payment purposes. 

It is the insurance company's responsibility to inform its insured members of any special terms under its health insurance policy. We do our best to alert our patients of any circumstances that could affect their health benefits, but we cannot assume total responsibility. It is possible that you, the patient, may be responsible for a portion of your hospital bill simply because the requirements of your insurance policy are not met. Please contact your insurance company if you have any questions with respect to this matter or contact one of our patient account representatives. They can help determine what your insurance will cover and if you are eligible for financial assistance while you recover.

Patient's Bill of Rights

As a patient in a hospital in Illinois, you have certain legal rights that we are committed to protecting and promoting. To request a copy of the Patient's Bill of Rights, contact Sue Ellsworth, Patient Accounts Manager at 217-532-4190.

What If I Feel I Was Billed Incorrectly or Have Questions?

If you believe that your hospital bill is incorrect, please contact a patient account representative in the hospital's Business Office at 217-532-4203.

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