Previous to Frank's recent health issues, HAH had only seen him as a lively, humorous, and very social employee. Everyone knew and loved Frank, so when he needed great care, HAH was there.
Frank arrived for recovery at HAH's Swing Bed therapy after having a bladder surgery, a tumor removed, and multiple other complications. Ruth Ann, another HAH employee and wife to Frank, was happy to have him home after taking time off to travel back and forth from Springfield to help care for him.
"Thank goodness we came here for Swing Bed care because we weren't getting the care we needed elsewhere," Ruth Ann said. "Being in a smaller hospital, you are able to get the therapy you need because they have the time to provide personalized care."
She also added, "Being close to home was helpful for me and for Frank because he was able to see the grandkids and his friends at HAH. It helped keep his spirits up."
A team of HAH employees that included the Swing Bed and TeamWork Rehab units were able to nurture Frank back to his normal, reportedly ornery, self. What was extra special for the family-oriented couple was that he graduated Swing Bed therapy right before Christmas, so they were able to spend it with their family. During the interview, Frank did not pass a person without reaching out to hug them. He was very thankful for their help and everyone was happy to see him back.
We are always grateful to make a difference and we are glad to have done that for you, Frank.
Belinda arrived at Hillsboro Area Hospital's Emergency Room room with moments to spare before her airways would completely close. The Emergency Room team sprang into action after they heard Belinda knocking on the door, blue in the face and barely able to take another step. They knew what was happening when they rolled her into the room; Belinda was going into anaphylactic shock.
Earlier that day, Belinda noticed a rash spreading up her arm. By the time she was driving home from work, it had reached her throat and she felt her airways closing. Belinda raced down Highway 16 to make it to Hillsboro Area Hospital on time. She reflected, "I have children and family who are very grateful that I'm here. I had a five-minute window between life and death and five minutes was all I needed to be on your doorstep."
"To have a small community hospital that can jump into action is very beneficial. You don't know your time window and it is comforting to know that I can be at Hillsboro Area Hospital in minutes."
We are thankful you were able to reach us in time, Belinda, and are delighted to have provided your care.
Personal, comfortable, and flexible were the adjectives Carol used to describe Hillsboro Area Hospital. As a hospice volunteer who has lived in metropolitan areas, Carol has experienced many different healthcare facilities.
"Hillsboro Area Hospital slows things down. It's not chaotic. It has very professional, patient people that cared about my comfort and health," Carol remarked after being asked about the difference between Hillsboro Area Hospital and other facilities. "Everyone said their name and remembered me from my past appointments. It is very personal."
Carol was receiving treatment to secure a diagnosis of her health issues. She appreciated that Hillsboro Area Hospital explained her care thoroughly and took time to ask if she understood what was happening. She also felt comfortable when the nurses told her, "when you're ready, just let us know," because it took the pressure off of her departure time.
"I was able to get in quickly, and they even provided multiple times so I could pick which one was most convenient for me. It has happened the past three times; No change in the experience," Carol said.
A consistent high-quality experience is what Hillsboro Area Hospital strives for and we are happy to have provided Carol that level of personal care.
For Tim, it began with a slight chest pain during lunch. The pain and tightness intensified until his neighbor rushed him to Hillsboro Area Hospital's Emergency Room where he received tests to determine that he was undergoing a heart attack. Tim was then airlifted to HSHS St. John's Hospital in Springfield where he immediately went into surgery.
"The ER Staff at Hillsboro Area Hospital saved my life," and "prevented long-term damage to my heart," Tim said after sharing his story. Tim felt his experience was particularly special because he received the critical access care that saved his life from Felicia, Kurt, and Laura (among others), who are people Tim knows outside of his ER trip. "It made me feel good to know the people working on me and reduced my worry because I know they'll take care of me like family," Tim said.
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