“I want people to know about it,” exclaimed Frances while reflecting on her Swing Bed experience at HAH. It took Frances 45 minutes from where she fell to crawl to her phone and call for help. When she got to the hospital, it was confirmed that she had a broken hip that would need to be fixed surgically in Springfield. But instead of staying there for recovery, she was welcomed back to HAH’s Swing Bed.
“It took a load off of my shoulders,” when Rhett Eskew, RN - who she had known since he was a kid - told Frances and her family about HAH’s Swing Bed services. They were confident that she would be in caring and attentive hands and knew that since she would be in her hometown, her friends and church family could visit her since her immediate family lived many hours away. Frances appreciated having her own private room and doesn't think that she could've had better staff helping her get back on her feet. She even returned to undergo rehabilitation with Dawn and her team in a Transitional Care Bed. "I want people to know that we have this close to home," Fran said. We do too and are delighted to have served you, Frances!
When Jenny Lenczycki was diagnosed with Bell’s Palsy, she was nervous for the road ahead. Since the treatment was going to last for four months, she chose to do her therapy at a location conveniently located to home. When she began therapy with Andy from TeamWork Rehab she was completely paralyzed and self-conscious, but Andy and the other team members comforted her and they saw noticeable improvements within just the first two weeks. Not having known anyone in the therapy department prior to her treatment, she quickly developed relationships with many of the therapists. The personalized experience made her feel comfortable enough to call them when she needed them.
Jenny believes, “where you start is where you should keep going.” After undergoing therapy for Bell’s Palsy, she decided to go to HAH for her mammogram because of its competitive technology and friendly staff. Jenny never felt nervous because her Imaging Tech, Jane, spent the time to show and explain the images with her. When there were minor abnormalities “the techs ran down the hall to comfort me.” For Jenny, the people made all of the difference in her recovery. We are glad to have served you, Jenny.
“Having a hospital in Hillsboro means that I see people that I know - it’s part of home.” Maxine Weller came to HAH for I.V. fluids after she started having problems swallowing. Her husband was very grateful for Hillsboro Area Hospitals capabilities so close to home. It provided him with peace of mind because they could get there in a hurry if she needed help.
Maxine was impressed that everyone was so friendly. “They act like old friends. They’re always here, close, and friendly.” Maxine is now healthy enough to pull weeds in the garden, something that she’s always enjoyed doing. We are happy that you are back doing what you love!”
When Dale Graham was told to walk down the hallway while beginning his treatment for pneumonia, he didn’t think he could do it. “If you didn’t make me walk, I probably wouldn’t be walking,” he said while reflecting back on his first few weeks undergoing pulmonary rehab.
Dale Graham was one of HAH’s first patients in pulmonary rehab and has continued to come back for treatment over the past four years because he feels welcome at HAH and enjoys when the staff waves to him in the hallway. His favorite part about attending HAH for his pulmonary rehab therapy: He was able to be home with his wife instead of at a nursing home. The staff at HAH is delighted to have served you, Dale.
Previous to Frank's recent health issues, HAH had only seen him as a lively, humorous, and very social employee. Everyone knew and loved Frank, so when he needed great care, HAH was there.
Frank arrived for recovery at HAH's Swing Bed therapy after having a bladder surgery, a tumor removed, and multiple other complications. Ruth Ann, another HAH employee and wife to Frank, was happy to have him home after taking time off to travel back and forth from Springfield to help care for him.
"Thank goodness we came here for Swing Bed care because we weren't getting the care we needed elsewhere," Ruth Ann said. "Being in a smaller hospital, you are able to get the therapy you need because they have the time to provide personalized care."
She also added, "Being close to home was helpful for me and for Frank because he was able to see the grandkids and his friends at HAH. It helped keep his spirits up."
A team of HAH employees that included the Swing Bed and TeamWork Rehab units were able to nurture Frank back to his normal, reportedly ornery, self. What was extra special for the family-oriented couple was that he graduated Swing Bed therapy right before Christmas, so they were able to spend it with their family. During the interview, Frank did not pass a person without reaching out to hug them. He was very thankful for their help and everyone was happy to see him back.
We are always grateful to make a difference and we are glad to have done that for you, Frank.
Belinda arrived at Hillsboro Area Hospital's Emergency Room room with moments to spare before her airways would completely close. The Emergency Room team sprang into action after they heard Belinda knocking on the door, blue in the face and barely able to take another step. They knew what was happening when they rolled her into the room; Belinda was going into anaphylactic shock.
Earlier that day, Belinda noticed a rash spreading up her arm. By the time she was driving home from work, it had reached her throat and she felt her airways closing. Belinda raced down Highway 16 to make it to Hillsboro Area Hospital on time. She reflected, "I have children and family who are very grateful that I'm here. I had a five-minute window between life and death and five minutes was all I needed to be on your doorstep."
"To have a small community hospital that can jump into action is very beneficial. You don't know your time window and it is comforting to know that I can be at Hillsboro Area Hospital in minutes."
We are thankful you were able to reach us in time, Belinda, and are delighted to have provided your care.
Personal, comfortable, and flexible were the adjectives Carol used to describe Hillsboro Area Hospital. As a hospice volunteer who has lived in metropolitan areas, Carol has experienced many different healthcare facilities.
"Hillsboro Area Hospital slows things down. It's not chaotic. It has very professional, patient people that cared about my comfort and health," Carol remarked after being asked about the difference between Hillsboro Area Hospital and other facilities. "Everyone said their name and remembered me from my past appointments. It is very personal."
Carol was receiving treatment to secure a diagnosis of her health issues. She appreciated that Hillsboro Area Hospital explained her care thoroughly and took time to ask if she understood what was happening. She also felt comfortable when the nurses told her, "when you're ready, just let us know," because it took the pressure off of her departure time.
"I was able to get in quickly, and they even provided multiple times so I could pick which one was most convenient for me. It has happened the past three times; No change in the experience," Carol said.
A consistent high-quality experience is what Hillsboro Area Hospital strives for and we are happy to have provided Carol that level of personal care.
For Tim, it began with a slight chest pain during lunch. The pain and tightness intensified until his neighbor rushed him to Hillsboro Area Hospital's Emergency Room where he received tests to determine that he was undergoing a heart attack. Tim was then airlifted to HSHS St. John's Hospital in Springfield where he immediately went into surgery.
"The ER Staff at Hillsboro Area Hospital saved my life," and "prevented long-term damage to my heart," Tim said after sharing his story. Tim felt his experience was particularly special because he received the critical access care that saved his life from Felicia, Kurt, and Laura (among others), who are people Tim knows outside of his ER trip. "It made me feel good to know the people working on me and reduced my worry because I know they'll take care of me like family," Tim said.
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